Refund & Return Policy

At Green Technology, we value transparency and customer satisfaction. Please read the following refund and return policy carefully before making a purchase.

1. In-Store Purchase Policy

• Customers are strongly advised to check products in front of the sales representative at the shop before completing the purchase.

• After purchase, if any issue arises and the product carries a warranty, the issue will be handled strictly under warranty terms, not refund or return.

2. Online Order & Delivery Policy

• For online orders, customers must inspect the product immediately after delivery.

• If any manufacturing defect is found, it must be reported to our hotline within 24 hours of receiving the product.

• The product must be unused, scratch-free, and the original box and packaging must remain intact. Otherwise, the product will not be eligible for replacement.

3. Wrong Product or Packaging Issue

• If the delivered box appears different from the ordered product, customers must not use the product.

• If the product is used or the box is damaged after opening, the product will not be eligible for replacement or return.

4. Defective Product Replacement

• Defective products are replaceable only through our shop.

• Our technical experts will inspect the product, and replacement will be approved only after defect verification.

5. Replacement & Delivery Charges

• If a customer wishes to replace a defective product through the delivery personnel, a replacement charge of BDT 200 will apply.

• For locations outside Dhaka, only courier charges will apply.

• If a product is received later in broken, burned, or physically damaged condition, the customer will bear full responsibility.

6. Compatibility & Change of Mind

• Products purchased after reviewing specifications on our website cannot be returned or replaced if:

  • The product does not support the customer’s specific device

  • The customer no longer wishes to keep the product after receiving it

7. Software & Digital Products

• Software, software licenses, and digital products are non-returnable and non-refundable under any circumstances.

8. Refund Processing Time

• After product return approval, refunds may take 3 to 10 working days.

• For online payments, refund processing may take additional time, depending on the payment gateway.

9. Payment Gateway & Refund Charges

• Refunds made through Mobile Financial Services, online payment gateways, or POS machines will be subject to applicable refund charges.

10. Courier Delivery Disclaimer

• Customers must not accept courier deliveries if the package is damaged or torn.

• If a customer accepts a damaged package from the courier, it will be considered at the customer’s own risk, and no further complaints will be accepted.

11. Cashback Adjustment

• If the customer received any cashback or promotional benefit during payment, the equivalent amount will be deducted at the time of refund.