Welcome to Green Technology. We are committed to providing reliable products and professional service support. This Warranty Policy outlines the terms and conditions for product warranties and service warranties offered through our website greentechnologyctg.com.

1. General Warranty Coverage

Warranty coverage depends on the type of product or service purchased.

• All products may come with brand warranty or service warranty, depending on the manufacturer or supplier.

• Warranty duration and terms may vary by product category.

• Warranty details (if applicable) will be mentioned on the product page or invoice.

2. Photocopier & Printer Service Warranty (Special Coverage)

At Green Technology, we provide a 6 (six) months service warranty for photocopier and printer servicing under the following conditions:

    What is Covered

• Service-related issues after repair

• Replaced spare parts during servicing

• Technical faults related to the previous repair work

    Conditions

• Warranty is valid for 6 months from the service date

• Only applicable when service includes spare parts replacement

• Must provide invoice or service receipt to claim warranty

    What is Not Covered

• Physical damage or misuse

• Electrical damage (power surge, short circuit, etc.)

• Unauthorized repair or modification by third parties

• New issues not related to previous service

3. No Warranty Items

The following items are not covered under any warranty:

• Toner cartridges (all brands)

• Ink cartridges

• Toner powder / refills

• Consumable items

These items are considered consumables and are not eligible for warranty or replacement once sold.

4. Product Warranty (If Applicable)

For products such as:

• Laptops

• Printers

• Photocopiers

• Accessories

Warranty terms depend on the manufacturer or supplier.

• Brand warranty must be claimed through authorized service centers

• Green Technology may assist customers in the claim process (if needed)

5. Warranty Claim Process

To claim warranty, please follow these steps:

1. Contact our support team

2. Provide:

   • Invoice / purchase receipt

   • Product or service details

   • Description of the issue

3. Bring or send the product to our service center (if required)

Our team will inspect and confirm whether the issue is covered under warranty.

6. Service Charges

• Inspection may be free or chargeable, depending on the case

• If the issue is not covered under warranty, repair charges will apply

7. Limitation of Liability

Green Technology is not responsible for:

• Data loss from devices (customers are advised to backup data)

• Indirect or consequential damages

• Delays caused by parts unavailability or external factors

8. Changes to Warranty Policy

We reserve the right to update or modify this Warranty Policy at any time without prior notice.

9. Contact Us

For warranty support, please contact:

Green Technology
Yunusco Center, Chattogram, Bangladesh

Call Us: +8801712783992
              +8801612783992

Web: https://greentechnologyctg.com